Refund policy

Return & Refund Policy

Effective Date: [01 Aug 2026]

Welcome to Royal Essences. We are committed to providing premium-quality fragrances and excellent customer service. Please read this policy carefully before placing your order.

Perfume Products

All perfumes sold by Royal Essences are A+ Quality Inspired Fragrances (Inspired Versions).

Due to the personal and hygiene-sensitive nature of fragrance products, all sales are final.

Once an order has been delivered:

  • Returns are not accepted.

  • Refunds are not issued.

  • Exchanges are not available unless you receive the wrong or a damaged item.

Please review your order carefully before completing your purchase.

1. Order Processing

Orders are processed within 1–3 business days after payment has been received.

Once your order has been processed, you will receive a confirmation email with your shipping information and tracking number.

Royal Essences reserves the right to cancel or refuse any order suspected of fraud, unauthorized activity, pricing errors, or inaccurate customer information.

2. Shipping Policy

We currently ship throughout the United States.

Orders are delivered using trusted carriers including:

  • USPS (United States Postal Service)

  • UPS

  • FedEx

  • DHL (where applicable)

Delivery times are estimates only and may vary due to weather, holidays, or carrier delays.

Customers are responsible for providing a complete and accurate shipping address.

Royal Essences is not responsible for delays caused by shipping carriers.

3. Proof of Delivery

All shipments include tracking.

Tracking updates, delivery scans, GPS confirmation, delivery photographs, or signatures (when available) provided by USPS or the shipping carrier serve as proof of successful delivery.

Once the carrier marks an order as Delivered, the order is considered fulfilled.

4. Lost, Missing, or Stolen Packages

Royal Essences is not responsible for packages that are marked Delivered by USPS or another shipping carrier but are later reported as lost or stolen.

If this occurs, customers should:

  • Contact USPS or the shipping carrier immediately.

  • Check with household members or neighbors.

  • Contact local authorities if theft is suspected.

Any delivery issue must be reported to us within 48 hours of the delivery confirmation.

5. Returns & Refunds

Because fragrances are personal-use products, we do not accept returns or provide refunds once an item has been delivered.

Exceptions

We will gladly assist if:

  • You receive the wrong item.

  • Your order arrives damaged.

  • Your order is missing due to our shipping error.

Please contact us within 48 hours of delivery and include:

  • Your order number

  • Clear photographs of the package and product

  • A description of the issue

Approved claims may receive a replacement or refund at our discretion.

Refunds will not be issued if:

  • Tracking confirms successful delivery.

  • The product has been opened or used.

  • The item was damaged after delivery.

  • The customer entered an incorrect shipping address.

  • Delivery delays are caused by USPS or other carriers.

6. Chargeback Policy

If you experience any issue with your order, please contact our customer support team before filing a chargeback or payment dispute.

For chargebacks involving orders confirmed as delivered, Royal Essences will provide payment processors with:

  • Carrier tracking information

  • Proof of delivery

  • Order confirmation

  • Customer communication history

  • Billing records

Fraudulent or abusive chargebacks may result in:

  • Permanent cancellation of future orders

  • Refusal of future service

  • Submission of evidence to banks and payment providers

7. Fraud Prevention

To protect our customers and business, Royal Essences uses fraud detection systems that may include:

  • IP address verification

  • Billing and shipping verification

  • Payment risk screening

Orders identified as high-risk may require identity verification or may be cancelled before shipment.

8. Customer Responsibilities

By placing an order with Royal Essences, you agree to:

  • Provide accurate billing and shipping information.

  • Review your order before payment.

  • Contact our support team before opening a dispute with your bank or payment provider.

  • Follow the policies outlined on our website.

9. Contact Us

If you have any questions regarding your order or this policy, please contact us.

Royal Essences Perfumes

Location: United States

Customer Support Hours: Monday – Friday

Response Time: Within 24–48 business hours