Shipping policy

Shipping Policy

Effective Date: [01 Aug 2026]

Thank you for shopping with Royal Essences. We are committed to delivering your order safely and efficiently. Please read our Shipping Policy before placing your order.

Order Processing

All orders are carefully prepared and processed after payment has been successfully received.

Our standard processing and handling time is 3–5 business days.

During peak seasons, holidays, promotions, or high order volumes, processing may take slightly longer. If there is a significant delay, we will notify you by email.

Please note that business days are Monday through Friday and do not include weekends or public holidays.

Shipping Carriers

We ship orders throughout the United States using trusted shipping carriers, including:

  • USPS (United States Postal Service)

  • UPS

  • FedEx

  • DHL (where available)

The shipping carrier used for your order may vary depending on your location and the shipping method selected at checkout.

Estimated Delivery Time

After your order has been processed and dispatched, estimated delivery is generally:

  • Standard Shipping: 3–7 business days

  • Express Shipping (if available): 1–3 business days

Delivery times are estimates only and are not guaranteed.

Unexpected delays caused by weather, carrier operations, customs, natural disasters, holidays, or other circumstances beyond our control may affect delivery times.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become active after the shipping carrier receives your package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Royal Essences is not responsible for:

  • Incorrect or incomplete addresses provided by customers.

  • Failed deliveries due to incorrect address information.

  • Additional shipping fees resulting from returned packages.

If an order has not yet been shipped, please contact us immediately if you need to update your shipping address.

Proof of Delivery

All shipments include tracking.

Tracking records, delivery scans, GPS confirmation, delivery photographs, or signatures (where applicable) provided by USPS or the shipping carrier are considered valid proof of delivery.

Once a shipment is marked Delivered, Royal Essences considers the order successfully fulfilled.

Lost, Missing, or Stolen Packages

Royal Essences is not responsible for packages marked as Delivered by the shipping carrier but later reported as lost or stolen.

If this occurs, we recommend that you:

  • Verify the delivery address.

  • Check with household members or neighbors.

  • Contact USPS or the shipping carrier directly.

  • Contact your local authorities if theft is suspected.

Any delivery concerns should be reported to us within 48 hours of the carrier's delivery confirmation.

Shipping Delays

While we strive to deliver every order promptly, Royal Essences cannot guarantee delivery dates.

We are not responsible for delays caused by:

  • USPS, UPS, FedEx, DHL, or other carriers

  • Severe weather conditions

  • Public holidays

  • Natural disasters

  • Customs inspections (if applicable)

  • Incorrect customer information

  • Events beyond our reasonable control

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photographs of the package and product

  • A brief description of the issue

We will review your request and work with you to resolve the matter as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Royal Essences

Business Location: United States

Customer Support Response Time: 24–48 business hours